Your phone is the bottleneck. The data isn't subtle.
Your practice doesn't close. Your phone system shouldn't either.
A 20-minute read. Real numbers from your own practice.
No fluff, no theory. Plug in three data points, get your annual missed-revenue figure on page 7.
The after-hours map
Hour-by-hour breakdown of when veterinary inquiries actually come in. The 4–7pm window alone accounts for 22% of weekly call volume — and your office is closed.
The LTV worksheet
Three-line calculator: average client value × calls missed per week × 52. The output is the number that should be on your wall.
The booking-window data
Why 78% of pet owners book with whoever responds within 5 minutes — and why "we'll call you back tomorrow" is the most expensive sentence in your practice.
I'm Larry Dyson — and this audit is the conversation I have with every practice owner before we ever quote a price.
ResponseOS builds AI phone systems for veterinary, dental, and CPA practices. Every install starts the same way: we pull the call data, we map the gap, we put a real annual revenue-leak number in front of the owner. Half the time, that number is enough — they don't need us, they need a competent night-shift system.
So I packaged the audit. If you read it and decide your practice is fine, you've spent 20 minutes and learned something real. If the number scares you, my calendar is open. Either way, you have the data.
