Privacy Policy

Privacy Policy

Last updated: [current date]

1. Introduction

Sound Space Portal | Guided by Devine ("we," "us," or "our") operates the website https://soundspaceportal.com and provides wellness services including frequency and sound therapy, and performance optimization for executives and athletes. We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains what information we collect when you visit our website, use our services, or communicate with us; how we use that information; who we share it with; and the choices you have regarding your personal data. This policy applies to all information collected through our website, services, email communications, SMS messages, and any related services or events.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We collect several types of information from and about users of our website and services:

Information You Provide Directly

When you register for services, make a purchase, sign up for our email list, book a session, submit an inquiry, or otherwise communicate with us, you may provide:

• Identity and contact information: name, email address, phone number, mailing address
• Account credentials: username and password if you create an account
• Payment information: billing address and payment card details (processed securely by our third-party payment processor; we do not store complete payment card numbers)
• Profile information: preferences, interests, goals, health and wellness information you choose to share to personalize your experience
• Communications: content of messages, questions, feedback, testimonials, or other information you submit to us

Information Collected Automatically

When you access our website, we and our service providers automatically collect certain technical information:

• Device and browser information: IP address, browser type and version, operating system, device type, unique device identifiers
• Usage data: pages visited, time and date of visits, time spent on pages, clickstream data, referring and exit pages, search terms
• Location data: approximate geographic location derived from your IP address
• Cookies and similar technologies: information collected through cookies, web beacons, pixels, and similar tracking technologies (see Section 7 and our Cookie Policy for details)

Analytics Data

We use analytics services to understand how visitors interact with our website, which helps us improve our services and user experience. These services may collect information about your use of our website and other websites over time.

Information from Third Parties

We may receive information about you from third-party platforms if you interact with us through social media or if you use third-party services in connection with our services.

3. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery and Performance

• Provide, operate, and maintain our website and services
• Process your bookings, registrations, and service requests
• Deliver frequency and sound therapy sessions and performance optimization services
• Create and manage your account
• Personalize your experience based on your preferences and goals

Payment Processing

• Process payments and transactions through our third-party payment processor
• Prevent fraudulent transactions and protect against security threats
• Maintain records of purchases and transactions

Communications

• Send you transactional emails and SMS messages related to your bookings, purchases, and account (appointment confirmations, receipts, service updates)
• Respond to your inquiries, questions, and support requests
• Send you marketing communications about our services, programs, events, and offers (with your consent where required)
• Provide you with newsletters, wellness tips, and educational content you have requested

Business Operations and Improvement

• Analyze usage patterns and trends to improve our website and services
• Conduct research and development to enhance our offerings
• Monitor and analyze the effectiveness of our marketing campaigns
• Gather feedback and testimonials (with your permission)

Legal Compliance and Protection

• Comply with legal obligations, court orders, and regulatory requirements
• Enforce our Terms of Service and other agreements
• Protect our rights, property, and safety, and that of our users and the public
• Detect, prevent, and address fraud, security issues, and technical problems
• Resolve disputes and troubleshoot issues

4. Legal Bases for Processing

For visitors and users in the European Union, United Kingdom, and other jurisdictions with similar data protection laws, we process your personal information based on the following legal grounds:

Consent: When you have given us clear consent to process your personal information for a specific purpose, such as sending you marketing emails or SMS messages, or collecting health and wellness information to personalize your sessions.

Performance of a Contract: When processing is necessary to fulfill our contractual obligations to you, such as delivering the services you have purchased, processing your payment, or managing your booking.

Legitimate Interests: When we have a legitimate business interest that does not override your fundamental rights and freedoms, such as improving our services, analyzing usage patterns, preventing fraud, ensuring network and information security, and conducting direct marketing where permitted.

Legal Obligation: When we must process your information to comply with legal or regulatory requirements, such as tax reporting, responding to lawful requests from authorities, or maintaining records as required by law.

You have the right to withdraw consent at any time where we rely on consent as the legal basis, and to object to processing based on legitimate interests (see Section 10 for your rights).

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your information only in the following circumstances:

Service Providers and Processors

We engage trusted third-party companies and individuals to perform functions on our behalf, including:

• Payment processing: our payment processor securely handles payment card information and processes transactions
• Email service providers: to send transactional and marketing emails
• SMS service providers: to send text message communications
• Website hosting and cloud storage: to store data and host our website
• Analytics providers: to analyze website traffic and user behavior
• Customer relationship management (CRM) platforms: to manage client relationships and communications
• Scheduling and booking platforms: to manage appointments and sessions

These service providers have access to your personal information only to perform these tasks on our behalf and are obligated to protect your information and use it only for the purposes we specify.

Legal and Safety Disclosures

We may disclose your information if required to do so by law or in response to valid requests by public authorities (such as a court, government agency, or law enforcement). We may also disclose information when we believe in good faith that disclosure is necessary to protect our rights, your safety or the safety of others, investigate fraud, or respond to a legal request.

Business Transfers

If we are involved in a merger, acquisition, asset sale, bankruptcy, or other business transaction, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any change in ownership or use of your personal information.

With Your Consent

We may share your information for any other purpose with your explicit consent, such as featuring your testimonial on our website or sharing your success story (with identifying details only if you approve).

No Sale of Personal Information

We do not sell your personal information as defined under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). We do not share your personal information for cross-context behavioral advertising. California residents have the right to opt out of any future sale or sharing (see Section 10).

6. Marketing Communications and Your Choices

Email Marketing

If you provide your email address, we may send you marketing emails about our services, programs, events, special offers, and wellness content. You can opt out of receiving marketing emails at any time by:

• Clicking the "unsubscribe" link at the bottom of any marketing email
• Contacting us at soundspaceportal@gmail.com with your request
• Updating your communication preferences in your account settings if available

Even if you opt out of marketing emails, we will still send you transactional and service-related emails necessary to provide our services (such as booking confirmations, receipts, and important service updates).

Our email marketing practices comply with the CAN-SPAM Act. All marketing emails include our business name, contact information, and a clear unsubscribe mechanism.

SMS Marketing

If you provide your mobile phone number and consent to receive text messages, we may send you SMS messages about appointments, services, promotions, and wellness tips. By providing your phone number and opting in, you provide your prior express written consent to receive marketing text messages using an automatic telephone dialing system.

You can opt out of SMS messages at any time by:

• Replying STOP to any text message you receive from us
• Contacting us at soundspaceportal@gmail.com or 7788392677

Reply HELP to any message for assistance. Message and data rates may apply. Message frequency varies.

Our SMS marketing practices comply with the Telephone Consumer Protection Act (TCPA). We obtain your prior express consent before sending marketing text messages and honor opt-out requests promptly.

7. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities and to enhance your experience on our website. Cookies are small data files stored on your device that help us recognize you, remember your preferences, and analyze how you use our site.

Types of cookies we use include:

• Essential cookies: necessary for the website to function properly
• Analytics cookies: to understand how visitors use our website
• Functionality cookies: to remember your preferences and settings
• Marketing cookies: to deliver relevant content and measure campaign effectiveness

You can control cookies through your browser settings and opt out of certain tracking. However, disabling cookies may limit your ability to use some features of our website.

For detailed information about the cookies we use, your choices, and how to manage your preferences, please see our Cookie Policy.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specifically:

• Account and contact information: retained while your account is active and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce agreements
• Transaction records: retained as required for accounting, tax, and legal compliance purposes, typically seven years
• Marketing communications data: retained until you unsubscribe or request deletion, after which we retain only a record of your opt-out to honor your preference
• Website usage and analytics data: typically retained for 12 to 24 months
• Communications and support inquiries: retained for a reasonable period to provide continuity of service and support

When we no longer need your information, we will securely delete or anonymize it. You may request deletion of your information at any time, subject to legal retention requirements (see Section 10).

9. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit using secure socket layer (SSL) technology
• Secure storage of data with access controls and authentication
• Regular security assessments and updates to our systems
• Limiting access to personal information to employees and service providers who need it to perform their functions
• Contractual obligations requiring our service providers to protect your information

Payment card information is processed and stored by our PCI-DSS compliant payment processor; we do not store complete payment card numbers on our systems.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activity under your account.

If we become aware of a data breach that compromises your personal information, we will notify you and relevant authorities as required by applicable law.

10. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Rights for EU/UK Residents (GDPR/UK GDPR)

If you are located in the European Union or United Kingdom, you have the following rights:

• Right of access: request a copy of the personal information we hold about you
• Right to rectification: request correction of inaccurate or incomplete information
• Right to erasure: request deletion of your personal information in certain circumstances
• Right to restriction of processing: request that we limit how we use your information
• Right to data portability: receive your information in a structured, commonly used format and transmit it to another controller
• Right to object: object to our processing of your information based on legitimate interests or for direct marketing purposes
• Right to withdraw consent: withdraw your consent at any time where we rely on consent as the legal basis (without affecting the lawfulness of processing before withdrawal)
• Right to lodge a complaint: file a complaint with your local data protection authority if you believe we have violated your rights

Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights:

• Right to know: request disclosure of the categories and specific pieces of personal information we have collected, the sources, purposes, and categories of third parties with whom we share it
• Right to delete: request deletion of your personal information, subject to certain exceptions
• Right to correct: request correction of inaccurate personal information
• Right to opt out of sale or sharing: opt out of the sale of your personal information or sharing for cross-context behavioral advertising (we do not currently sell or share personal information as defined by CCPA/CPRA)
• Right to limit use of sensitive personal information: request limits on the use of sensitive personal information (applicable if we collect and use such information beyond what is necessary)
• Right to non-discrimination: not receive discriminatory treatment for exercising your privacy rights

How to Exercise Your Rights

To submit a privacy request or exercise any of the rights described above:

• Email us at soundspaceportal@gmail.com with "Privacy Request" in the subject line
• Call us at 7788392677
• Send written correspondence to: Henrietta Devine, Sound Space Portal | Guided by Devine, soundspaceportal@gmail.com

Please include your name, email address, phone number, and a description of your request. We may need to verify your identity before processing your request to protect your information. We will respond to verified requests within the timeframes required by applicable law (typically 30 days for GDPR requests and 45 days for CCPA requests, with possible extensions).

You may designate an authorized agent to make a request on your behalf. The agent must provide proof of authorization, and we may require you to verify your identity directly with us.

11. International Data Transfers

Sound Space Portal | Guided by Devine operates from [jurisdiction where business is based]. If you are accessing our services from outside this jurisdiction, please be aware that your information may be transferred to, stored, and processed in locations where our servers or service providers are located.

These locations may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules.

For transfers of personal data from the European Union or United Kingdom to countries that do not provide an adequate level of protection as determined by the European Commission or UK authorities, we rely on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission or other legally recognized transfer mechanisms.

12. Children's Privacy

Our services are not directed to, and we do not knowingly collect personal information from, children under the age of 13 (or under 16 for residents of the European Union and United Kingdom). If you are under 13 (or 16 in the EU/UK), please do not provide any personal information through our website or services.

If we become aware that we have collected personal information from a child under the applicable age without parental consent, we will take steps to delete that information as quickly as possible. If you believe we have collected information from a child under the applicable age, please contact us immediately at soundspaceportal@gmail.com.

Parents and guardians who wish to review, modify, or delete personal information about their child should contact us using the information in Section 15.

13. Third-Party Links and Services

Our website may contain links to third-party websites, services, or resources that are not owned or controlled by Sound Space Portal | Guided by Devine. This Privacy Policy applies only to our website and services.

We are not responsible for the privacy practices, content, or policies of third-party websites or services. When you click on a third-party link or use a third-party service, you are subject to that third party's terms and privacy policy. We encourage you to read the privacy policies of any third-party sites you visit or services you use.

The inclusion of a link does not imply our endorsement of the linked site or service. We provide these links for your convenience only.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last updated" date at the top of this policy.

If we make material changes that significantly affect your rights or how we use your personal information, we will notify you by:

• Posting a prominent notice on our website
• Sending you an email notification to the email address associated with your account
• Providing notice through other appropriate means

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Previous versions of this Privacy Policy are available upon request.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Sound Space Portal | Guided by Devine

Email: soundspaceportal@gmail.com Phone: 7788392677 Contact: Henrietta Devine Website: https://soundspaceportal.com

For privacy-related inquiries, data subject requests, or to exercise your privacy rights, please include "Privacy Inquiry" or "Privacy Request" in the subject line of your email.

We will respond to your inquiry or request within a reasonable timeframe and as required by applicable law.