Refund and Cancellation Policy

Last updated: October 4, 2026

What this policy covers

This Refund and Cancellation Policy applies to all purchases made through IzzyOS LLC, including IzzyOS subscription plans, AI-Native Launch programs, Done For You builds, and any other digital products or services we offer. If the checkout page or order form for a specific offer states different refund or cancellation terms, those terms control that purchase. This policy explains when you can cancel, what is refunded and what is not, how to request a cancellation or refund, and how long the process takes.

Refunds

IzzyOS subscription plans: All sales are final. Subscription fees, programs, and credits are non-refundable except as required by law or expressly provided in a signed agreement between you and IzzyOS LLC.

AI-Native Launch and Done For You builds: All sales are final except as required by law or expressly provided in a signed agreement between you and IzzyOS LLC.

We do not offer money-back or any other guarantees. The refund terms stated here and on the checkout page or order form for your purchase are the complete refund terms.

What is not refunded

The following are not refunded when you cancel or request a refund, where the law allows:

• Usage you have already received, including AI assistant interactions, text messages sent, voice calls made, data storage used, and any other platform features or services you accessed during your subscription period
• Services we have already completed, including Done For You builds, AI-Native Launch program deliverables, and custom work performed at your request
• Partial subscription periods. If you cancel partway through a billing period, that period is not refunded
• Charges already processed. Cancelling your subscription stops future renewal charges but does not refund charges already made
• Credits, add-ons, or one-time purchases tied to your subscription
• Any purchase the checkout page or order form states is final

How to cancel

You can cancel your IzzyOS subscription at any time using the same method you used to sign up:

To cancel online: Log in to the IzzyOS app, go to Settings, then Billing, then Manage Billing, and follow the prompts to cancel your subscription.

To cancel by email: Send a cancellation request to support@izzyos.com with your account details and the subscription you want to cancel.

Cancelling online works the same way as signing up. You do not need to call, mail a letter, or take any additional steps beyond the online cancellation process or sending the email.

When a cancellation takes effect

When you cancel your subscription, the cancellation stops your next renewal charge. Charges already made and usage already incurred remain due and are not refunded.

We will send you a confirmation email to the email address on your account after we process your cancellation.

How to ask for a refund

If you believe you are entitled to a refund under the terms stated in this policy, under the law, or under a signed agreement with IzzyOS LLC, send a refund request to support@izzyos.com. Include your order details, the date of purchase, the amount charged, and the reason you are requesting a refund.

We will review your request and reply as soon as we can. If we approve your refund, we will process it to the original payment method you used for the purchase. Your bank or payment provider may take several business days to show the refund in your account. We are not responsible for delays by your bank or payment provider.

Payment plans and financing

If you purchased a program or service on a payment plan, the payment plan is a way to pay the full price over time. Cancelling your subscription or requesting a refund does not end your obligation to make the remaining payments under the payment plan. You remain responsible for all scheduled payments unless the payment plan agreement itself provides otherwise.

If you financed your purchase through a third-party lender, refunds are processed through the lender's refund process. Contact the lender directly for information about their refund policies and procedures.

Chargebacks

If you have a billing question or dispute, contact us at support@izzyos.com before disputing the charge with your bank or credit card company. We will work with you to resolve the issue.

Disputing a charge you authorized (filing a chargeback) is a breach of our Terms of Service. If you file a chargeback for an authorized purchase, we may contest it with your bank or payment provider using records of your purchase, your agreement to our terms, and your usage of the services. We may also suspend or terminate your account and access to our services.

Buyers in the EU and UK

If you are a consumer in the European Union or the United Kingdom, you have the right to withdraw from a purchase of services or digital content within 14 days of the date you complete your purchase, without giving a reason.

However, if you ask us to begin providing services or delivering digital content immediately after your purchase, and you agree that you will lose your right to withdraw once we begin, you lose the right to withdraw as soon as we start providing the service or digital content.

To exercise your right to withdraw where it applies, send a clear statement of your decision to withdraw to legal@izzyos.com within the 14-day period. We will process your withdrawal and refund you within 14 days of receiving your withdrawal notice.

Your rights under the law

Nothing in this Refund and Cancellation Policy limits any right you have under the law that cannot be waived by agreement. If the law in your jurisdiction requires us to provide a refund, a cancellation method, or any other remedy, that requirement applies regardless of what this policy says. If any part of this policy conflicts with a legal requirement that cannot be waived, the legal requirement controls.

Contact us

If you have questions about this Refund and Cancellation Policy, or if you want to cancel your subscription or request a refund, contact us:

IzzyOS LLC 1309 Coffeen Avenue, Suite 1200, Sheridan, Wyoming 82801, USA Email: legal@izzyos.com Phone: (307) 522-1176