Terms of Service

Terms of Service

Last updated: [current date]

1. Agreement to Terms

These Terms of Service constitute a legally binding agreement between you and Medraf Digital (referred to as "we," "us," or "our") governing your access to and use of the website https://medrafdigital.co.uk and all related services, products, courses, coaching programs, digital products, memberships, and other offerings we provide (collectively, the "Services"). By accessing or using our Services, creating an account, making a purchase, or otherwise engaging with our business, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms in their entirety, you must immediately discontinue use of our Services. Your continued use of the Services following any modification to these Terms constitutes acceptance of those changes.

2. Eligibility

You must be at least 18 years of age and possess the legal capacity to enter into a binding contract in your jurisdiction to use our Services. By using our Services, you represent and warrant that you meet these eligibility requirements. If you are accessing or using the Services on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms. Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 in compliance with the Children's Online Privacy Protection Act (COPPA). If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information promptly.

3. Description of Services and Products

Medraf Digital provides AI automation solutions, consulting services, digital products, online courses, coaching programs, and memberships tailored to the hospitality industry. Our Services may include but are not limited to: implementation of artificial intelligence tools and workflows for hospitality businesses, one-on-one or group coaching sessions, educational courses and training materials delivered digitally, downloadable resources and templates, ongoing membership programs with recurring access to content and support, and custom consulting or done-for-you services. The specific features, deliverables, timelines, and scope of each Service or product are described in the applicable product listing, sales page, order confirmation, or service agreement. We reserve the right to modify, suspend, or discontinue any Service or product at any time without prior notice, though we will honor commitments for Services already purchased to the extent reasonably practicable.

4. Accounts and Registration

Certain Services require you to create an account by providing accurate, current, and complete information, including your name, email address, phone number, and payment details. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately at hello@medrafdigital.co.uk of any unauthorized use of your account or any other security breach. We reserve the right to suspend or terminate accounts that provide false, inaccurate, or misleading information, or that violate these Terms. You may not transfer or share your account with any third party without our prior written consent.

5. Purchases, Pricing, and Payment

All prices for our Services and products are stated in British Pounds (GBP) or other currency as displayed at the time of purchase and are subject to change without notice, though changes will not affect orders already confirmed. When you make a purchase, you agree to pay all applicable fees, including any taxes, duties, or other governmental charges imposed on your transaction. Payment processing is handled by third-party payment processors, and you agree to comply with their terms and conditions. We do not store complete credit card or payment information on our servers. For Services offered on a subscription or membership basis, you authorize us to charge your payment method automatically at each renewal interval (monthly, annually, or as specified) until you cancel. You are responsible for maintaining valid payment information and for any fees incurred due to failed payments. Subscription renewals occur automatically unless you cancel prior to the renewal date in accordance with the cancellation procedures described in your account settings or the applicable product terms.

6. Refund and Cancellation Policy

All sales of digital products, courses, and one-time Services are final unless otherwise stated in the specific product description or required by applicable law. For subscription-based Services and memberships, you may cancel your subscription at any time through your account settings or by contacting us at hello@medrafdigital.co.uk, and cancellation will take effect at the end of your current billing period; no refunds will be issued for partial billing periods already paid. For coaching programs and custom services, refund eligibility and cancellation terms are specified in the applicable service agreement or order confirmation. If you believe you are entitled to a refund under our stated policies or applicable consumer protection laws, contact us with your order details and reason for the request. Nothing in this policy limits your statutory rights under the UK Consumer Rights Act 2015 or other applicable consumer protection legislation.

7. Intellectual Property and License to Use

All content, materials, software, designs, graphics, text, images, videos, trademarks, logos, and other intellectual property available through our Services (collectively, "Our Content") are owned by or licensed to Medraf Digital and are protected by copyright, trademark, and other intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use Our Content solely for your personal, non-commercial use in connection with the Services you have purchased. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download (except for temporary caching), store, transmit, or sell any Our Content without our prior written permission. This license terminates automatically upon any breach of these Terms or termination of your access to the Services. You acknowledge that any unauthorized use of Our Content may cause irreparable harm to Medraf Digital and that we are entitled to seek injunctive relief in addition to any other available remedies.

8. User Content and Acceptable Use

If you submit, upload, post, or otherwise provide any content, feedback, testimonials, reviews, questions, or other materials through our Services (collectively, "User Content"), you retain ownership of your User Content but grant us a worldwide, perpetual, irrevocable, royalty-free, transferable, sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content for any purpose related to operating, promoting, and improving our Services. You represent and warrant that you own or have the necessary rights to your User Content and that it does not violate any third-party rights or applicable laws. You agree not to use our Services to: post or transmit any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable content; impersonate any person or entity or misrepresent your affiliation with any person or entity; violate any intellectual property rights, privacy rights, or other rights of any third party; transmit any viruses, malware, or other harmful code; interfere with or disrupt the Services or servers or networks connected to the Services; engage in any automated use of the system, such as scraping or using bots; or use the Services for any illegal purpose or in violation of any local, national, or international law. We reserve the right to remove any User Content and to suspend or terminate your access to the Services for any violation of these acceptable use standards.

9. Third-Party Services and Links

Our Services may contain links to third-party websites, applications, services, or resources, including payment processors, email marketing platforms, SMS providers, and other tools that we use to deliver our Services. We do not control, endorse, or assume any responsibility for any third-party services or the content, privacy policies, or practices of third-party providers. Your interactions with third-party services are governed solely by the terms and policies of those third parties. We encourage you to review the terms and privacy policies of any third-party services you access through our Services. You acknowledge and agree that Medraf Digital shall not be liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any third-party services or content.

10. Disclaimers

Our Services and all content, products, and materials provided through the Services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, secure, or free from viruses or other harmful components. We make no guarantees regarding the results, outcomes, revenue, profits, or other benefits you may achieve from using our Services, courses, coaching, or products. Any testimonials, case studies, or examples of results are not typical and do not guarantee that you will achieve similar results. Your success depends on numerous factors including your effort, background, skills, market conditions, and other variables beyond our control. We disclaim any representation that our Services will meet your specific requirements or that any information provided is accurate, complete, reliable, or current. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you to the extent prohibited by applicable law.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Medraf Digital, its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or related to your use of or inability to use the Services, any content or materials obtained through the Services, or any conduct or content of any third party on the Services, whether based on warranty, contract, tort (including negligence), or any other legal theory, even if we have been advised of the possibility of such damages. Our total aggregate liability to you for all claims arising out of or related to these Terms or the Services shall not exceed the amount you paid to us for the Services in the twelve (12) months preceding the event giving rise to the liability, or one hundred British Pounds (£100), whichever is greater. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitations may not apply to you to the extent prohibited by law. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Medraf Digital, its officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or related to: (a) your use of or inability to use the Services; (b) your violation of these Terms; (c) your violation of any rights of any third party, including intellectual property rights, privacy rights, or proprietary rights; (d) your User Content; or (e) any misrepresentation made by you. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claim. This indemnification obligation will survive termination of these Terms and your use of the Services.

13. Term and Termination

These Terms commence on the date you first access or use the Services and continue until terminated by either party. You may terminate these Terms at any time by ceasing all use of the Services and closing your account if applicable. We may suspend or terminate your access to the Services immediately, without prior notice or liability, for any reason, including but not limited to your breach of these Terms, fraudulent or illegal activity, or our decision to discontinue the Services. Upon termination, your right to use the Services ceases immediately, any licenses granted to you terminate, and you must cease all use of Our Content. Termination does not relieve you of any obligations incurred prior to termination, including payment obligations. The following sections survive any termination of these Terms: Intellectual Property and License to Use, User Content and Acceptable Use (with respect to our license to User Content), Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution and Governing Law, and any other provisions that by their nature should survive.

14. Dispute Resolution and Governing Law

Before initiating any formal dispute resolution proceeding, you agree to first contact us at hello@medrafdigital.co.uk or +447933286995 to attempt to resolve the dispute informally. We will make good-faith efforts to resolve any dispute within sixty (60) days of receiving notice. These Terms and any dispute arising out of or related to these Terms or the Services shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. You agree that any legal action or proceeding arising out of or related to these Terms or the Services shall be brought exclusively in the courts located in England and Wales, and you consent to the personal jurisdiction and venue of such courts. For disputes that cannot be resolved informally and where permitted by law, you agree that any claim or dispute shall be resolved through binding arbitration administered by a mutually agreed arbitration service in accordance with its rules, rather than in court, except that you may assert claims in small claims court if your claims qualify. You agree to waive any right to a jury trial and to participate in any class action or class-wide arbitration against Medraf Digital. This arbitration agreement does not preclude you from bringing issues to the attention of regulatory authorities or seeking injunctive relief for intellectual property infringement. If any portion of this dispute resolution provision is found to be unenforceable, the remainder shall remain in full force and effect.

15. Changes to These Terms

We reserve the right to modify, amend, or update these Terms at any time in our sole discretion. When we make changes, we will update the "Last updated" date at the top of these Terms and, where appropriate, notify you by email, through the Services, or by other reasonable means. Your continued use of the Services after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must discontinue use of the Services. We encourage you to review these Terms periodically to stay informed of any updates. Material changes that affect your rights or obligations will be communicated with reasonable advance notice where required by law.

16. Severability and Entire Agreement

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent. These Terms, together with our Privacy Policy and any other policies or agreements referenced herein or presented to you in connection with specific Services, constitute the entire agreement between you and Medraf Digital regarding the Services and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral, regarding the subject matter herein. No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term.

17. Contact Us

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:

Medraf Digital Llinos Haf Owen Email: hello@medrafdigital.co.uk Phone: +447933286995 Website: https://medrafdigital.co.uk

For data protection inquiries or to exercise your rights under the GDPR, UK GDPR, or CCPA, please refer to our Privacy Policy or contact us using the information above. For marketing communications, you may unsubscribe from emails using the link provided in each message or reply STOP to SMS messages to opt out, in accordance with CAN-SPAM and TCPA requirements.