Privacy Policy

Privacy Policy

Last updated: [current date]

1. Introduction

This Privacy Policy describes how Maximus ("we," "us," or "our") collects, uses, discloses, and protects personal information when you visit our website at https://askmaximus.ai, use our services, or otherwise interact with us. Maximus provides AI-powered technology solutions for the home services industry. We are committed to transparency about our data practices and to protecting your privacy in accordance with applicable laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the CAN-SPAM Act, the Telephone Consumer Protection Act (TCPA), and the Children's Online Privacy Protection Act (COPPA).

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our practices, please do not use our services.

2. Information We Collect

We collect several types of information from and about users of our website and services:

Information You Provide Directly: When you fill out forms on our website, create an account, request information, sign up for our services, or contact us, we collect identity and contact data including your name, email address, phone number, company name, and any other information you choose to provide. If you communicate with us via email, chat, or other messaging features, we collect the content of those communications.

Information Collected Automatically: When you access our website, we automatically collect certain technical information, including your IP address, device type and identifiers, operating system, browser type and version, referring/exit pages, pages viewed, time spent on pages, and other usage data. We also collect approximate geographic location information derived from your IP address.

Cookies and Similar Tracking Technologies: We use cookies, web beacons, pixels, and similar technologies to collect information about your browsing activities and preferences. This includes session cookies, persistent cookies, and analytics cookies. For more detailed information about our use of cookies, please see our Cookie Policy.

Analytics Data: We use third-party analytics services to help us understand how visitors use our website, measure the effectiveness of our marketing campaigns, and improve our services. These services may collect information about your use of our website and other websites over time.

Payment Information: When you make a purchase or payment for our services, payment information (such as credit card numbers, billing address, and transaction details) is collected and processed directly by our third-party payment processor. We do not store complete payment card numbers on our servers. We may receive limited payment information such as the last four digits of your card, transaction amounts, and transaction status for record-keeping and customer service purposes.

Content and Submissions: If you submit content, feedback, testimonials, reviews, or other materials through our services, we collect and may display that content in accordance with the terms under which it was submitted.

3. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery and Performance: To provide, maintain, and improve our AI technology and home services solutions; to process and fulfill your requests; to create and manage your account; and to deliver the specific services you have purchased or requested.

Payment Processing: To process payments and transactions through our third-party payment processor, to maintain transaction records, and to prevent fraud.

Communications: To send you transactional emails and SMS messages related to your account, purchases, or service requests (such as confirmations, receipts, updates, and customer support responses). To send you marketing and promotional emails and SMS messages about our services, features, offers, and content that may interest you, where you have provided consent or where permitted by law. All marketing communications include clear unsubscribe or opt-out mechanisms.

Customer Support: To respond to your inquiries, provide technical support, troubleshoot problems, and assist you with using our services.

Analytics and Improvement: To analyze how our website and services are used, to understand user preferences and trends, to measure the effectiveness of our marketing campaigns, and to improve our products, services, and user experience.

Security and Fraud Prevention: To detect, prevent, and respond to fraud, unauthorized access, security incidents, and other harmful or illegal activities; to verify user identity; and to protect the rights, property, and safety of Maximus, our users, and the public.

Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests; to enforce our Terms of Service and other agreements; and to protect our legal rights.

4. Legal Bases for Processing (GDPR)

If you are located in the European Union, United Kingdom, or European Economic Area, we process your personal data only when we have a valid legal basis under the GDPR:

Consent: Where you have given clear, affirmative consent for us to process your personal data for specific purposes, such as sending marketing communications or using certain cookies. You may withdraw your consent at any time.

Performance of a Contract: Where processing is necessary to perform our contract with you or to take steps at your request before entering into a contract, such as providing the services you have purchased or requested.

Legitimate Interests: Where processing is necessary for our legitimate business interests or those of a third party, provided those interests are not overridden by your rights and interests. Our legitimate interests include operating and improving our business, providing customer support, conducting analytics, preventing fraud and security threats, and marketing our services to existing customers.

Legal Obligation: Where processing is necessary to comply with a legal obligation to which we are subject, such as tax reporting, responding to lawful requests from authorities, or complying with court orders.

5. How We Share Your Information

We share your personal information only in the following circumstances:

Service Providers and Processors: We share information with trusted third-party service providers who perform services on our behalf, including payment processing, email delivery (such as email marketing platforms), SMS delivery, web hosting, cloud storage, analytics, customer relationship management, and technical support. These service providers are contractually obligated to use your information only for the purposes we specify and to protect it in accordance with this Privacy Policy and applicable law.

Legal and Safety Disclosures: We may disclose your information if required to do so by law or in response to valid requests by public authorities (such as a court, government agency, or law enforcement). We may also disclose information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or security issues, or respond to a legal process.

Business Transfers: If Maximus is involved in a merger, acquisition, asset sale, bankruptcy, or other business transaction, your information may be transferred or disclosed as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information, as well as any choices you may have regarding your information.

With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.

Aggregate and De-identified Data: We may share aggregate, statistical, or de-identified information that does not directly identify you with third parties for analytics, research, marketing, or other business purposes.

We Do Not Sell Your Personal Information: Maximus does not sell your personal information to third parties for monetary or other valuable consideration. For California residents, you have the right to opt out of the sale or sharing of personal information. To exercise this right or for more information, please contact us using the details in the "Contact Us" section.

6. Marketing Communications and Your Choices

Email Marketing: If you receive marketing emails from us, you may unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any marketing email or by contacting us at nirav@securecdp.com. Even if you opt out of marketing emails, we may still send you transactional and service-related emails (such as account notifications, receipts, and customer support responses) that are necessary for the services you use.

In accordance with the CAN-SPAM Act, all marketing emails we send will clearly identify Maximus as the sender, include our physical mailing address, and provide a clear and conspicuous way to opt out of future marketing emails. We will honor opt-out requests within 10 business days.

SMS Marketing: If you provide your mobile phone number and consent to receive SMS messages from us, we may send you text messages about our services, promotions, and updates. By consenting to receive SMS messages, you represent that you are the subscriber or customary user of the mobile phone number you provide.

You may opt out of SMS messages at any time by replying "STOP" to any message you receive from us. You may also reply "HELP" for assistance. Message and data rates may apply. We will honor your opt-out request immediately. Your consent to receive SMS messages is not a condition of purchasing any goods or services from us.

In accordance with the Telephone Consumer Protection Act (TCPA), we obtain your prior express written consent before sending marketing text messages to your mobile phone. We do not use automated telephone dialing systems to send text messages without your consent.

7. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities, remember your preferences, and improve your experience on our website. Cookies are small text files stored on your device that allow us to recognize you on subsequent visits.

The types of cookies we use include strictly necessary cookies (required for the website to function), performance and analytics cookies (to understand how visitors use our site), and functionality cookies (to remember your preferences). We may also use third-party cookies for analytics and advertising purposes.

For detailed information about the specific cookies we use, how long they are stored, their purposes, and how to manage your cookie preferences, please see our separate Cookie Policy. You can control cookies through your browser settings, but disabling certain cookies may limit your ability to use some features of our website.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specifically, we retain account and contact information for as long as your account is active or as needed to provide you with services. After you close your account or cease using our services, we may retain certain information for a reasonable period to comply with legal obligations, resolve disputes, enforce our agreements, maintain business records, prevent fraud, and for other legitimate business purposes. Transaction and payment records are retained for the period required by applicable tax and financial regulations.

Usage data and analytics information may be retained in aggregate or de-identified form for longer periods for analytics and business intelligence purposes. When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention and deletion policies.

9. Data Security

We implement reasonable technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption of data in transit using SSL/TLS protocols, secure server infrastructure, access controls and authentication, regular security assessments, and employee training on data protection.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. Please notify us immediately if you suspect any unauthorized access to your account.

10. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Rights for EU/UK Residents (GDPR): If you are located in the European Union, United Kingdom, or European Economic Area, you have the following rights:

• Right of Access: You have the right to request confirmation of whether we process your personal data and to obtain a copy of your personal data.
• Right to Rectification: You have the right to request that we correct inaccurate or incomplete personal data about you.
• Right to Erasure (Right to be Forgotten): You have the right to request that we delete your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected or when you withdraw consent.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to processing.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to our processing of your personal data based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where we process your personal data based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at nirav@securecdp.com. We will respond to your request within one month, though we may extend this period by two additional months if necessary. We may request additional information to verify your identity before processing your request.

Rights for California Residents (CCPA/CPRA): If you are a California resident, you have the following rights under the California Consumer Privacy Act and California Privacy Rights Act:

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you, including the categories and specific pieces of personal information, the categories of sources, the business or commercial purposes, and the categories of third parties with whom we share personal information.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information. As stated above, we do not sell your personal information.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to certain purposes specified by law. We do not use or disclose sensitive personal information for purposes beyond those permitted without providing an opt-out.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, provide a different level of quality, or suggest that you will receive different prices or quality of services for exercising your rights.

To exercise your California privacy rights, please submit a request by emailing us at nirav@securecdp.com or calling us at 2482053701. We will verify your identity before processing your request and will respond within 45 days, though we may extend this period by an additional 45 days if necessary. You may designate an authorized agent to make a request on your behalf by providing written authorization.

11. International Data Transfers

Maximus is based in the United States. If you are accessing our website or services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate. These countries may have data protection laws that differ from those of your country of residence.

For users in the European Union, United Kingdom, or European Economic Area, we take steps to ensure that your personal data receives an adequate level of protection when transferred outside the EEA/UK. We rely on appropriate transfer mechanisms such as Standard Contractual Clauses approved by the European Commission, adequacy decisions, or other lawful transfer mechanisms. If you would like more information about our international data transfers, please contact us.

12. Children's Privacy

Our services are not directed to, and we do not knowingly collect personal information from, children under the age of 13 (or under 16 for residents of the EU/UK). If we learn that we have collected personal information from a child under the applicable age without verifiable parental consent, we will take steps to delete that information as quickly as possible. If you believe we have collected information from a child under the applicable age, please contact us immediately at nirav@securecdp.com.

13. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Maximus. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices or content of third-party sites or services. When you click on a third-party link or use a third-party service, you are subject to that third party's privacy policy and terms. We encourage you to read the privacy policies of any third-party sites or services you visit or use.

Our services may integrate with or be accessible through third-party platforms or services. Information you provide to those third parties is governed by their privacy policies, not this Privacy Policy.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last updated" date at the top of this Privacy Policy. If we make material changes that significantly affect your rights or how we use your personal information, we will notify you by email (sent to the email address associated with your account) or by posting a prominent notice on our website prior to the changes taking effect.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact us:

Maximus Nirav Doshi Email: nirav@securecdp.com Phone: 2482053701 Website: https://askmaximus.ai

For privacy-related inquiries or to submit a data subject request, please email nirav@securecdp.com with "Privacy Request" in the subject line. We will respond to your inquiry as promptly as possible and within the timeframes required by applicable law.